Shop Returns
We strive to ensure all packages arrive correctly, as advertised and that our customers are satisfied with their purchase. In scenarios where that isn’t the case, we hope the below information will assist you.
You have the right to cancel your order within 14 days of the original purchase without being charged. You must contact us within 14 days and we will be happy to refund the cost of the item or exchange the product. However, if the item has already been delivered, we will only refund if the product is damaged or defective. Personalised items, or other items stipulated as non-refundable are also not included in this policy.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Products are generally shipped within 3 working days from orders being placed, however some products such as personalised products or items on pre-order will be delivered in the time stipulated on the product page.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we may require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Shop Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@SummertonClub.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@SummertonClub.com with the details (including photos if damaged) and we’ll send you the returns address.
Shipping
Please do not send your purchase back to the manufacturer.
To return your product, please contact us for the returns address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note any reimbursement will be refunded onto the credit card used by you to pay for the original purchase